Migrating Thousands of Contact Center Agents off 15+-Year-Old Legacy Platform in 18 Months.
A revolving Ippon client and Top 10 U.S. Bank engaged Ippon to accelerate the migration off of a 15+-year-old legacy platform supporting thousands of contact center agents. An extended contract and teams-in-a-box approach was applied at a ratio of 4-to-1, supplementing in-house engineering. The teams iteratively delivered over 12 months on an MVP alongside 12 trailblazer agents. Over the subsequent eight weeks, 100% of the remaining 1,500 collections agents moved to the new platform with little disruption or incident.
Ippon was engaged to help integrate a Wealth Management FinTech into one of our main customers in the finance industry. The primary goal was to increase security and automate the creation of users by integrating this new application into the company’s Single Sign-On (SSO). Ippon worked as a team of three developers closely with their architecture team to deliver this over 4 months.